Feb 3, 2010 View Comments
GOOGLE, TOTAL FAILURE!
Now I am posting as one of the unlucky customer of Google Phone Web Store. The story started when I ordered my phone on 6th January which is slightly later than the launching of Nexus One. However, until now I am yet to receive this phone. In 3 more days, I might be celebrating Happy 1 Month-versary of waiting a phone.
Every corporation might look good from outside thanks to professional branding but instead its inside its as ugly worms chewing off its inner core. Google set up a Web Store to sell its first phone from HTC and expecting to combat Apple’s IPhone. As the leading technology company Google is a laughing stock when the Web Store come with absolute frustrated support. You can only post on forum and log report to them while waiting for their staff to email you. Mind you this might take forever to get their reply, I waited for almost a week for a staff to reply my mail.
After a month in operation, I think they just realized they forgot to setup a proper support system. Check this out Vacancy at Google. They just starting to hire support manager for their store.
I do not know what happen to my phone. Tomorrow I might file a dispute against Google for failing to deliver as per request and buy a new phone before CNY as my current phone is failing. Its my fault to order the phone anxiously, next time if I wanted to buy another phone from Google, I will wait for the support to fully function first.
